As with other Bomgar support sessions, the remote customer can allow screen sharing or not most easily by unplugging the USB cable! And we can record a video of the screen sharing session for auditing purposes. I should probably also reiterate here that there is no direct remote control of or direct screen sharing with the iOS device. Although the rep may be able to fully control the remote Mac desktop, interaction with the iOS device is limited to View Only. Given the current system requirements, you need to be in an active remote Mac support session before you can use iOS Screen Sharing.
Just an aside here … Apple is ever tightening the interaction between Mac computers and iOS devices.
Some capabilities that required the USB cable in the past are now available over wireless or Bluetooth. For now, it is. Once you can see the screen of the remote iOS device, you can guide the customer through troubleshooting. The Virtual Pointer is the best tool for this job. One benefit of using Bomgar for remote support is the detailed audit record each session generates.
With iOS Screen Sharing, a video of the remote support session can be recorded and saved. The support rep will need Bomgar Remote Support Once the device connects, you can request to see it by clicking the device name in the iOS Screen Sharing drop down menu.
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Mac to Mac Screen Sharing Providing support to others can be easiest when you can take control of their device. Make sure they select Control my screen. The alternate way to start screen sharing is through Messages on macOS.
Click Details in the top right corner of the message shown below Click the icon with two rectangles. Select Invite to share my screen or Ask to share screen. Start a Mac screen sharing session. Third-party software TeamViewer seems to be the best third-party software option for screen sharing with Apple devices and more. Michael Potuck's favorite gear.
Awesome AirPods and EarPods covers that create a snug fit! Open multiple connections inside the same window via Jump's Tab support.
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Try it out now and become productive! High performance, low latency screen sharing via the Fluid Remote Desktop protocol. Always secure - connections are always encrypted end-to-end. Effortless setup - install the Jump Desktop Connect app on the remote computer and sign in. Connect from anywhere. Unattended access. Free for business and personal use. With excellent bluetooth mouse including stylus! You'll be up and running in less than five minutes. Automatic configuration of computers is quick, simple and doesn't require networking knowledge.
Power users can connect to computers using an IP address or hostname. Fluid is our next generation remote desktop protocol designed for very high performance screen sharing and collaboration.
In the press
Fluid lets you manage your servers, work on your documents, watch movies, edit photos and even collaborate with multiple users on the same desktop. Collaborative Screen Sharing lets many users connect to the same desktop. Each user gets their own mouse cursor and can point and click without fighting over the same cursor. Great for editing documents with coworkers, tweaking designs with remote team members, creating presentations together, and teaching Grandma how to clean out her email.
Just enter your IP address or hostname to connect! Jump Desktop features one of the fastest RDP rendering engines on the planet. Built in-house and hand tuned for high performance on mobile devices.
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Multiple quality modes and a unique progressive rendering engine help accelerate performance. Invite your team, add computers and choose who is allowed access. That's it! Your team will be ready to connect instantly. You don't need to be a tech wizard.